Thank you for choosing heartdustrealm.com! We understand that online shopping may not always be as expected, so we have established the following refund and return policy to ensure that your shopping experience is as pleasant and hassle-free as possible.
Refund Eligibility
Application Time:
You must submit a refund request within 30 days of the item being delivered via email or customer service hotline.
Item Condition:
The returned item must be unused and in its original packaging and tags. The item must not be worn, damaged, or modified in any way.
Packaging and Accessories:
All returned items must include all accessories, manuals, and other accompanying documents in the original packaging.
Situations where a refund will not be given
Out of Return Window:
Items returned after the 30-day return period will not be refunded.
Damaged or Used Items:
No refund will be given if the item is found to be used or damaged. This does not apply to damage caused by shipping.
Sale or Discount Items:
All sales on sale or discount items are final and non-refundable, unless there is a quality problem when the item is received.
Refund Process
Submit a refund request:
Please contact our customer service team and provide your order number and reason for the return. Our customer service email ismercedezpuckett@heartdustrealm.com, phone number: 3193674404.
Return Instructions:
Our customer service will instruct you on how to return the product and provide a return address.
Inspection and Processing:
After we receive the returned product, we will inspect it within 5 business days. After the inspection is qualified, we will process the refund within 7 business days and refund it to your account through the original payment method.
Return Shipping Costs
The customer is responsible for the return shipping costs. The only exception is if the product has quality problems when it is first received, in which case we will cover the return shipping costs.
Contact Us
If you have any questions or need help, please contact us via email
Email: mercedezpuckett@heartdustrealm.com